South Riverdale Community Health Centre is a non-profit, multi-service organization that provides primary healthcare, social and community outreach services with an emphasis on health promotion and disease prevention primarily to people of East Toronto. Our mission is to improve the lives of people that face barriers to physical, mental, spiritual and social well-being. We do so by meaningfully engaging our clients and communities, ensuring equitable access to primary health care and delivering quality care through a range of evidence informed programs, services and approaches. As a leader in community health, our locally and internationally recognized community services include cutting-edge primary health services, health promotion, harm reduction, environmental health, community food centre and population-based community programs for marginalized peoples. We value health equity and inclusion and respect in our work and in the delivery of our services.
This position acts as part of a multidisciplinary team, facilitating client flow through the DECNET program. This may involve booking clients, file management, data entry, program material and supply preparation. This position requires providing services to a range of clients, including marginalized populations.
This position will also provide reception services for the Clinical Team of SRCHC including booking appointments, communicating with clients, responding to general enquiries, acquiring services for and providing information to the public and other agencies regarding services.
This position is expected to work onsite.
Responsibilities:
• Booking program participants, managing incoming referrals and client files, making reminder phone calls
• Reception and client flow management
• Coordinates the availability of supplies, program materials and educational literature across multiple sites
• Collaborates with program team in the production of program material, brochures, flyers
• Coordinates mass mailings
• Answers incoming telephone calls for clinical staff
• Provides intake and registration of new clients and creates, maintains, files and retrieves client charts for clinicians
• Provides scanning, photocopying, faxing and filing services to clinical staff, clinic nurse and managers
• Coordinates referrals for clients and in collaboration with external providers
• Inputs encounter information for data collection purposes
• Enters and maintains DECNET Provider EMR templates, orientation and group schedules, as well as meeting and room booking
• In collaboration with the Program Manager, Chronic Disease, maintains time off requests within the EMR following established minimum coverage guidelines
• Participates in centre wide initiatives
• All other duties as required
Qualifications:
• University, College and/or medical administrative education
• Minimum of 1 years experience as a medical secretary or administrative assistant in a clinical or social service related environment preferred
• Proficiency in the use of computer technology and various software applications including advanced knowledge of Microsoft Office (Word, Power Point, Access, Excel) and an electronic health record (EMR)
• Experience with data entry
• Excellent verbal and written communication skills
• Excellent interpersonal skills in dealing with the public
• Ability to prioritize and multi-task within simultaneous attention to detail
• Strong organizational skills
• Ability to be flexible and a self-starter
• Awareness of and sensitivity to the health issues of a diverse community and marginalized populations
• Demonstrated respect for diversity, equity, anti-racism and accessibility with the ability to work collaboratively and positively with others
• Demonstrated ability to work effectively independently and as part of a multi-disciplinary team in a fast-paced environment
• Ability to speak and write South Asian languages an asset
• Police clearance documentation will be required for employment
• Proof of double COVID-19 vaccination status will be required for employment
The deadline for applicants is Friday, May 2, 2025 at 12:00 p.m. (noon).
Please mail in your cover letter and resume in confidence to:
The Hiring Committee – Admin – Service & Program – DECNET
South Riverdale Community Health Centre
955 Queen Street East
Toronto, ON M4M 3P3
Or by email to: [email protected].
Please enter “Admin – Service & Program – DECNET” in the subject line of your email.
No faxes, phone calls, or requests to meet please.
This is a bargaining unit position with CUPE Local 5399.
SRCHC welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
SRCHC is an equal opportunity employer. We would like to thank all those that apply but only those selected for an interview will be contacted.
SRCHC encourages applicants who are racialized (IBPOC) and/or applicants who face any barriers as a result of systemic discrimination to apply for this position.
SRCHC encourages a scent-free environment. Employees, students, volunteers, and visitors are asked to refrain from wearing fragrances and other scented personal care products (i.e. perfumes, deodorants, lotions, hairspray, etc.) while at the Centre.